TERMS & CONDITIONS

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Last updated: 22/06/2026

Welcome to Barkie by Alfie.

These Terms & Conditions explain the rules for using our website and buying from Barkie by Alfie Ltd. By using our website or placing an order, you agree to these Terms & Conditions.

1. Who we are

Business name: Barkie by Alfie Ltd
Company number: 17256595
Website: www.barkiebyalfie.com
Email: hello@barkiebyalfie.com

For these Terms & Conditions, “we”, “us” and “our” means Barkie by Alfie Ltd. “You” and “your” means the customer or website visitor.

2. Our products

Barkie by Alfie sells dog accessories, pet walking products, dog parent products and non-medicated pet care products.

We try to make sure all product descriptions, prices, colours, images and availability are accurate. However, small differences may happen because of screen settings, photography, production batches or supplier changes. Product images are for guidance only.

3. Product safety and use

Our products are designed for pets and pet owners, but they should always be used responsibly. Please check products regularly for damage, wear or loose parts. Unless clearly stated, our products are not toys and should not be used by dogs without supervision. If a product becomes damaged, please stop using it. Barkie by Alfie is not responsible for damage caused by misuse, chewing, rough handling, incorrect use or failure to follow care instructions.

4. Orders

When you place an order, you are making an offer to buy the product. Your order is only accepted when we send you an order confirmation email. We may refuse or cancel an order if:

The product is unavailable
There is an error in the price or product description
Payment is not authorised
We suspect fraud or misuse
Delivery is not available to your location
There is another reasonable issue with the order

If we cancel your order after payment has been taken, we will refund you.

5. Prices and payment

All prices are shown in GBP. Prices may change from time to time, but this will not affect orders already accepted. Delivery costs will be shown before you complete your order. Payment must be made at checkout through the payment options available on our website. We do not store your full card details.

6. Discount codes and promotions

Discount codes, offers and promotions may have their own terms. Unless stated otherwise:

Discount codes cannot be exchanged for cash
Only one discount code may be used per order
Discount codes may be changed, paused or removed at any time
Discount codes may not apply to sale items, bundles, crowdfunding rewards or limited editions

7. Delivery

We will deliver orders to the address provided at checkout. Please make sure your delivery details are correct before placing your order. Estimated delivery times will be shown on our website or at checkout. Delivery times are estimates only and may be affected by courier delays, busy periods, weather, strikes or events outside our control. Once your order has been dispatched, you may receive tracking details where available.

8. Delivery problems

If your order has not arrived within the expected time, please contact us at: hello@barkiebyalfie.com

If a parcel is returned to us because the address was incorrect, incomplete, refused or not collected, we may ask you to pay the delivery cost to send it again.

9. Cancellation

If you want to cancel your order before it has been dispatched, please contact us as soon as possible at hello@barkiebyalfie.com. To help us process your request quickly, please include:

Your full name
Order number
Email address used for the order
The item(s) you wish to cancel or return
A brief statement that you wish to cancel the order

If your order has not yet been dispatched, we will cancel it and issue a refund to your original payment method.

If your order has already been dispatched, we may not be able to stop the delivery. In this case, you can still request a return after receiving the item, in line with your legal cancellation rights.

UK customers usually have the right to cancel an online order within 14 days after receiving the goods. After telling us you want to cancel, you usually have another 14 days to return the item to us.

Returned items must be unused, in original condition and, where possible, in the original packaging.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning the item.

Some items cannot be cancelled or returned for change of mind, including personalised or custom-made items, and sealed hygiene products that have been opened after delivery.

This does not affect your legal rights if an item is faulty, damaged or not as described.

11. Returns

Returned items must be:

Unused
In original condition
In original packaging where possible
With tags, labels or accessories included where applicable

You are responsible for returning the item to us safely. Unless the item is faulty, damaged or incorrect, you are responsible for the return delivery cost. We recommend using a tracked service and keeping proof of postage.

12. Refunds

Once we receive your returned item, we will check it and process your refund. Refunds will be made to the original payment method. We will usually refund you within 14 days of receiving the returned goods or receiving proof that you have sent them back. If you paid for standard delivery, this may be refunded where required by law. Extra delivery upgrades, such as express delivery, may not be refunded. We may reduce your refund if the item has been used, damaged or handled more than necessary.

13. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible at: hello@barkiebyalfie.com

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

If the item is confirmed as faulty, damaged or incorrect, we will offer a suitable solution, such as a replacement, repair, or return. Your legal rights are not affected.

14. Product availability

We try to keep stock information accurate, but products may sell out or become unavailable. If we cannot fulfil your order, we will contact you and offer a refund or alternative where possible.

15. Pre-orders, crowdfunding and launch products

Some products may be offered as pre-orders, launch items or crowdfunding-style rewards. Estimated delivery dates for these products are estimates only and may change because of production, supplier, shipping or customs delays. We will try to keep customers updated if delays happen. Specific pre-order or crowdfunding terms may apply and will be shown on the relevant page.

16. Website content

All text, images, graphics, designs, product names, branding and website content belong to Barkie by Alfie Ltd or are used with permission. You must not copy, reproduce, sell, edit, publish or use our content without written permission.

17. Trade marks

Barkie by Alfie® is a registered trade mark of Barkie by Alfie Ltd.

All trade marks, logos, product names, designs, text, images, graphics and brand features on this website belong to Barkie by Alfie Ltd or are used with permission. You must not copy, reproduce, edit, sell, publish, distribute or use our trade marks, branding, product names or website content without our written permission.

18. User content and reviews

If you send us reviews, photos, messages, feedback or social media content, you confirm that you have the right to share it with us. We may ask for permission to use customer content for marketing or social media. We will not use your personal photos for marketing without permission.

19. Social media and external links

Our website may link to social media platforms or third-party websites. We are not responsible for the content, privacy practices or terms of third-party websites.

20. Privacy and cookies

Your privacy is important to us. Please read our Privacy Policy and Cookie Policy to understand how we collect, use and protect your personal information.

21. Our responsibility

We do our best to keep our website and products accurate, safe and reliable. We are not responsible for:

Website downtime or technical issues outside our control
Delivery delays caused by couriers or events outside our control
Loss caused by misuse of our products
Indirect losses that were not reasonably foreseeable

Nothing in these Terms & Conditions limits your legal rights as a consumer.

22. Events outside our control

We are not responsible for delays or failure to perform our obligations because of events outside our reasonable control.

This may include courier delays, supplier delays, customs delays, strikes, extreme weather, natural disasters, technical failures or changes in law.

23. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time. The latest version will always be available on this page, with the date updated at the top.

24. Governing law

These Terms & Conditions are governed by the laws of England and Wales. If there is a dispute, the courts of England and Wales will have jurisdiction, unless consumer protection laws say otherwise.

25. Contact us

For questions about these Terms & Conditions, please contact:

Barkie by Alfie Ltd
Email: hello@barkiebyalfie.com
Website: www.barkiebyalfie.com